Keyholding & Alarm Response
24/7 rapid response service for alarm activations and secure key management for your premises.
24/7 Alarm Response Service
Never worry about alarm activations again. Our rapid response team is available 24/7 to attend your premises and handle security incidents.
With secure keyholding services, we maintain your keys in our certified secure storage facility, ensuring immediate access when alarms are triggered or emergency access is required.
Service Features
Rapid Response
Target response times of 15-30 minutes depending on location and traffic conditions.
Secure Key Storage
Keys stored in BS 5979 Category II approved safes with dual control access.
SIA Licensed Officers
All response officers are SIA licensed and BS 7858 security screened.
Detailed Reporting
Comprehensive incident reports with photographs and action taken.
Emergency Contact
Dedicated emergency contact number with direct line to response team.
Secure Access
Temporary boarding and securing services if required after incidents.
Our Response Process
Alarm Activation
Alarm receiving centre alerts our response team and provides incident details.
Immediate Dispatch
Nearest response vehicle is dispatched with target response time of 15 minutes.
Site Assessment
Officers conduct thorough assessment and secure the premises.
Incident Management
Appropriate action taken - police called if necessary, premises secured.
Comprehensive Reporting
Detailed report with photographs sent to client and keyholders.
Performance Metrics
Service Levels
Standard Response
Ideal for residential and small commercial properties
- 24/7 Alarm Response
- Secure Key Storage
- 30-min Response Target
- Basic Incident Reports
- Email Notifications
Business Response
For commercial properties and business premises
- 24/7 Priority Response
- Enhanced Key Security
- 15-min Response Target
- Detailed Incident Reports
- SMS & Email Alerts
Premium Response
For high-risk sites and critical infrastructure
- Dedicated Response Team
- Maximum Security Storage
- 10-min Response Target
- Real-time Updates
- 24/7 Account Manager
Get a Keyholding Quote
Contact us to discuss your keyholding and alarm response requirements